Updated Date: 09/06/2025

 

At Ryde Logistics (“Ryde”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our logistics and courier services, website, or mobile applications.

Information We Collect

When you use our services, we may collect personal details such as your name, contact information, delivery address, and, in some cases, government-issued identification for verification. We also collect delivery-related information including sender and recipient details, package descriptions, and tracking history.

To process payments, we may require billing details; however, all transactions are handled securely through trusted third-party payment processors, and Ryde does not directly store sensitive payment information.

When you interact with our digital platforms, we automatically collect technical information such as device details, IP addresses, browser type, and usage activity. If location services are enabled, we may also collect GPS data to facilitate real-time tracking and improve delivery efficiency.

How We Use Your Information

We use the information collected to provide, manage, and improve our courier and logistics services. This includes fulfilling delivery requests, processing payments, confirming transactions, and keeping you informed about the status of your orders. Your information also helps us verify your identity, prevent fraud, and ensure the security of our services.

Additionally, we may analyze data to enhance user experience, optimize our operations, and develop new features. With your consent, we may also send you promotional messages or service updates. You may opt out of marketing communications at any time.

Legal Basis for Processing

Depending on the circumstances, we process your personal information on several legal bases. These include your consent, the necessity to perform a contract, compliance with legal obligations, and our legitimate interests such as service improvement, fraud prevention, and customer support.

Sharing of Information

We do not sell or rent your personal information. We may, however, share it with trusted partners and service providers who assist us with technology support, payment processing, and logistics operations. We may also disclose information when required by law, regulation, or legal proceedings. In the event of a business transfer such as a merger or acquisition, your information may be transferred as part of Ryde’s assets.

Data Security and Retention

We implement strong technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. While no system is completely secure, we work continuously to safeguard your data.

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. When information is no longer needed, it is securely deleted or anonymized.

Your Rights

You have the right to access the personal information we hold about you, request corrections to inaccurate data, and, in certain cases, request deletion. You may also object to certain processing activities, withdraw consent where processing is based on consent, or request that your data be transferred to another service provider.

If you wish to exercise any of these rights, please contact us using the details provided below. We will respond within applicable legal timeframes.

Cookies and Tracking Technologies

Our website and mobile applications use cookies and similar technologies to personalize your experience, improve performance, and analyze usage trends. You can adjust your browser or device settings to disable cookies, though some features may not function properly without them.

Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

International Data Transfers

Where it becomes necessary to transfer your information across borders, we ensure that adequate protection is in place in line with applicable data protection laws.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us at hello@appryde.com

Updates to This Policy

Ryde may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website with the revised effective date, and we encourage you to review it periodically.